A game-based learning experience that taught customer support fundamentals through an interactive RPG format — turning compliance training into an engaging, behavior-changing experience.
Enter password to view
Get in touch to request access
Placeholder. Describe the problem: traditional compliance training was failing to engage Support agents and didn't change behavior on the floor.
Placeholder. Outline the design: an RPG framing where agents faced "monsters" representing real support failure modes (Apathy, SLA breaches, escalation traps) and used customer-service principles as their attacks.
Placeholder. Capture impact: completion rates, retention quiz scores, qualitative feedback from Support leadership.
Or reach out on LinkedIn